News & Articles - operations

  • Bringing it Together: How Business Process Management can help hotel operators

    By Mark McGregor More than ever before, hoteliers need ways to increase their productivity and leverage technology for staff, customer and client communications. Events are getting more complicated, hotel guests more demanding and everything is getting faster. Business Process Management (BPM) can help hotels and airlines sustain innovation and optimize their operations to ensure the consistent delivery of better  customer experiences, ensuring ease of use for everyone involved. Business Process Management brings hotel operations together, simplifying things for staff, stakeholders and customers while also offering actionable insights into the…

    Event Operations

  • Canada is one step closer to expanding preclearance operations with the U.S.

    Expanding preclearance will enable faster travel between Canada and the United States, provide access to more American airports, bolster trade, better protect our rights and increase security. The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness, recently highlighted the importance of Bill C-23: An Act respecting the preclearance of persons and goods in Canada and the United States receiving Royal Assent. This important milestone brings Canada and the United States closer to implementing the Agreement on Land, Rail, Marine and Air Transport Preclearance between the Government of Canada and the Government of the United…

    Breaking News, Corporate Travel & Incentives, Meeting Community, Travel Tips & News

  • Using nature to boost engagement and attention at your next event

    By Ben Moorsom Last year we were in Vienna working out of a Hilton, sitting inside dim meeting rooms for 12 hours at a time (sound familiar?). At the end of each day, we’d walk to this vibrant neighbourhood nearby for dinner. There were three different routes we could take to get there. But, every time we left the hotel that week, I noticed that we’d all naturally walk in the same direction—toward the big park with a scenic pathway…

    A/V & Special Effects, Event Operations, Green/Sustainable Meetings, Site Selection

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