Patrick Pollak has joined Four Seasons Hotel Toronto as general manager. He joins the brand’s global flagship property from Four Seasons Hotel Guangzhou, bringing a 25-years of experience with Four Seasons. “Being at the helm of this outstanding property is a Four Seasons career milestone,” says Pollak. “I am honoured to take on this role and to continue building on the success of this iconic property. My family and I also look forward to making Toronto home, exploring the…
Cabot Cape Breton has tied with Fairmont Banff Springs for Best Canadian Hotel in Hemispheres magazine’s 2021 Readers’ Choice Awards. “This recognition is a testament to our dedicated team who are committed to delivering exceptional service and helping guests create memories that will last a lifetime,” says Ben Cowan-Dewar, CEO and co-founder of Cabot. Located on more than a mile of sandy beach along the coast of Cape Breton Island, N.S., Cabot Cape Breton has garnered international acclaim as one of…
Market analysts appear confident that rallying conditions in Canada’s hotel industry are pushing the sector in a positive direction. Colliers’ review of trends in the second quarter of 2021 gauges sentiment at a C+, while Avison Young’s mid-year Canada hotel market summary underscores expectations for improvement in the third and fourth quarters. Both reports examine the interplay of COVID-19-related depressants that will have to lift before occupancy levels, revenue per available room (RevPAR) and average daily rates (ADR) can recover to pre-pandemic levels, and…
A hotel in Canmore, Alta., is Travelers’ Choice ‘Best of the Best’ in the category of worldwide hotels. The Malcolm Hotel by Clique is the only hotel in the province to ever receive the prestigious award. “This is a true testament to our incredible team that consistently goes above and beyond to ensure our guests are provided with legendary service,” says the hotel’s general manager, Andrew Shepherd. “Despite the challenging times we have faced, our team has continued to provide welcoming,…
1 Hotel Toronto celebrated its grand opening Aug. 4, with news that 2,021 trees will be planted throughout the city by Tree Canada in commemoration of the occasion. “We are proud to bring a new level of service and luxury hospitality experience to the city, and through the planting of trees, mark our commitment to the local community and environment,” says Mark Scheinberg, founder of Mohari Hospitality. 1 Hotel Toronto is a partnership between Mohari Hospitality and mission-driven, sustainable luxury…
Hyatt Hotels Corp. plans to incorporate a digital health passport into its events programs. “Since the onset of the pandemic, we have believed accessibility to testing and resources would play a critical role in the travel industry’s recovery,” says Hyatt senior vice-president of global operations, Frank Lavey. The hospitality company announced it would use the VeriFLY + Stay app on March 9. The mobile app provides real-time verification of COVID-19 credentials and travel guidelines. It is currently employed by American…
Marriott International has a new president and CEO in Stephanie Linnartz and Tony Capuano, respectively. The two veteran Marriott executives had been sharing responsibility for overseeing the day-to-day operations of the company’s business units and corporate functions since early February, when former president and CEO Arne Sorensen stepped back from full-time management to focus on his health. Sorenson passed away shortly thereafter on Feb. 15, after an almost two-year battle with pancreatic cancer. “Tony has played a critical role in…
Edmonton will soon be the first Canadian destination with a health and safety designation. Explore Edmonton is collaborating with its tourism and hospitality industries to pursue a city-wide Global Biorisk Advisory Council (GBAC) Star accreditation. “Edmonton’s tourism, hospitality and events industries will play an important role in our region’s post-COVID recovery, getting people back to work, welcoming travellers back to the city and delivering important economic and social benefits to our region,” says Maggie Davison, acting CEO of Explore Edmonton.…
Toronto’s first luxury boutique hotel has a new general manager. Gaurav Dutta will oversee the Hazelton’s day-to-day operations and performance in his leadership position. “I am moving into this exciting chapter and role with an incredible team of hospitality experts and a strong existing relationship with our guests and residents,” says Dutta. “Together, we will have the opportunity to build on our success, heighten our service excellence and preserve the exceptional culture of our establishment.” Dutta joined the Hazelton in…
Employees at Marriott hotels will receive the equivalent of four hours of pay if they get vaccinated for COVID-19. The hotel chain made the announcement March 4. “Marriott International is confident that vaccination is a key measure, along with mask wearing, social distancing and stepped up cleanliness protocols and hygiene practices, in minimizing the spread of COVID-19,” says Marriott’s global chief human resources officer, David Rodriguez. “As vaccines become more widely available, this will create a safer environment for all…
