News & Articles - business travel

  • Toronto Pearson takes Top Honours for Best Airport, Hygiene

    For the fourth year in a row, Toronto Pearson has been named the best large airport in North America. The win comes as part of Airports Council International (ACI) World’s Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience in the opinion of their own passengers. New this year as a result of the COVID-19 pandemic is a survey category on airport hygiene. As chosen by passengers, Pearson has also received the…

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  • Hotel Chain Incentivizes Vaccination with Financial Reward

    Employees at Marriott hotels will receive the equivalent of four hours of pay if they get vaccinated for COVID-19. The hotel chain made the announcement March 4. “Marriott International is confident that vaccination is a key measure, along with mask wearing, social distancing and stepped up cleanliness protocols and hygiene practices, in minimizing the spread of COVID-19,” says Marriott’s global chief human resources officer, David Rodriguez. “As vaccines become more widely available, this will create a safer environment for all…

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  • New GBTA Executive Director Aims to Lead Business Travel out of Pandemic

    The Global Business Travel Association (GBTA) has named Suzanne Neufang as the new executive director after a months-long search. “Suzanne is unquestionably the visionary to lead business travel to a complete recovery in the years ahead,” says GBTA president, Bhart Sarin. “It will be a distinct privilege to support her as we complete our integration of GBTA and ACTE and build on the momentum of the Ready. Safe. Travel. campaign toward our annual convention in July.” Neufang was chosen by…

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  • WestJet Cancels More Domestic Flights as Seat Sales Slump

    WestJet is cutting service to another four Canadian cities due to fallout from the COVID-19 pandemic. Flights between St. John’s and Halifax, and London, Ont., and Toronto will be temporarily suspended as of March 21 and 22, respectively. WestJet Link service from Calgary to Lloydminster and Medicine Hat, Alta., will end around the same time. “We have continued to operate in the face of uncertainty as domestic and international travel restrictions and quarantines have caused demand to plummet,” said WestJet president and CEO, Ed Sims,…

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  • Toronto Hotel Debuts Fresh Look after Multi-Million Dollar Renovation

    The Crowne Plaza Toronto Airport reopened its doors Jan. 11, after completing a $20 million renovation. The transformation marks a new beginning for the hotel, which looks forward to hosting conferences and meetings when the need resumes. “The hotel is one of the largest airport hotels in the market and now the most modern,” says Sukhdev Toor, president of Manga Hotels, which owns and operates the Crowne Plaza. “The renovation and undertaking of this new look and design was extensive…

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  • Marriott Offers COVID-19 Testing for Group Meetings

    As part of ongoing steps to help instil confidence for meeting professionals and attendees, Marriott International has introduced optional COVID-19 testing. Tests can be self-administered by guests prior to travel or administered by a third-party provider on-site at the hotel. The initiative builds upon health protocols already in place as part of the recent launch of Connect with Confidence, a program empowering meeting professionals to identify and tailor solutions that best meet the needs of their attendees. “We engaged industry-leading…

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  • Five Hotel Openings to Look Forward to in 2021

    Canada’s hotels have been hammered by COVID-19, with occupancy rates falling as low as 18.8 per cent during the first full week of April 2020, so news of vaccine readiness in November was welcomed by the industry. As immunizations now rollout, there’s renewed hope that existing hotels will recover losses this year and new ones won’t have to offer the deep discounts that have become all too commonplace to fill suites. But although optimistic, there’s no certainty this will be…

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  • Collaboration and Consolidation among Top Trends for Business Events

    Strong industry-wide collaboration to raise the profile of meetings and events will continue in 2021. This is one of the predictions made by the Hotel Booking Agency Association (HBAA). Market and business recovery, the rise of virtual and hybrid events, and the importance of mental health and sustainability are among other items forecasted. The association expects recovery will begin in Q2, at the very earliest, and agencies that haven’t reduced their costs and/or failed to secure new areas of revenue…

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  • Live Events to Rebound in Big Way, Survey Says

    In-person business meetings and events will surge in 2021, according to a recent Global Business Travel Association (GBTA) poll of its members — the fourteenth of its kind since the onset of the pandemic. “What we’re seeing in this latest poll is a number of reasons for the business travel industry to be optimistic about 2021, especially toward the middle of the year,” says GBTA’s interim executive director, Dave Hilfman. “As the vaccine rollout gains momentum and if we see…

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  • Survey: 2021 will be a Hybrid Year

    Nearly three-quarters of meeting planners are moving their face-to-face events to virtual or hybrid next year, according to the most recent Meetings and Events Pulse Survey conducted by Global DMC Partners. This despite the majority of surveyed planners predicting the return of in-person events in the first half of 2021, though 57 per cent believe events will be downsized in the future, with the largest events topping out at 250 attendees. A majority also believe average event attendee numbers will…

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