News & Articles - American Airlines

  • Canadian Airline Introduces Strict Mask Policy with Repercussions for Violators

    WestJet has adopted a ‘zero tolerance mask policy’ to better ensure safe travel on its airplanes. Passengers who refuse to don a face covering may be denied boarding. For those who remove their masks during a flight, the violation could result in the return of the aircraft to the gate and the offending passenger removed. A one-year travel ban with the airline may also be imposed. The rules, which came into effect Sept. 1, apply to all passengers over the…

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  • Line blurring between low-cost and traditional carriers, J.D. Power finds

    Press Release Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study, SM released today, a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year’s record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers. “Airlines continue to deliver on the…

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  • American Airlines strengthens service to Canada in 2018

    New service from Chicago to Calgary and Vancouver on sale Dec. 4; Additional service to Eastern Canada starting next summer American Airlines is strengthening its ties to Canada. Starting next summer, American is adding service from its hub at Chicago O’Hare International Airport (ORD) to Calgary International Airport (YYC) and Vancouver International Airport (YVR). Daily service to Vancouver begins May 4, 2018, and seasonal service to Calgary begins June 7, 2018. The airline will also increase frequencies from the U.S.…

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