HR Tips

  • Inclusion, Diversity and Fresh Perspectives

    Excerpt from Intentional Event Design, Our Professional Opportunity As we see movement of our stakeholder expectations from event to experience in a world where global migration and ease of travel ensures a diverse mix of participants will be in attendance, we require a rethink of our traditional skill sets. While all the basic skills from budgeting, site selection, contracting, logistics and design must be solid, there is so much more. Building Experience Delivery Teams Who are the right people to…

  • Smart hiring managers invest in getting to know candidates

    By Sheila Wong Common courtesy is not just something we remember from the past – it can be an asset in recruiting today. How you treat your candidates before, during and after the interview process is very telling of the type of manager you are perceived to be. It is instrumental in attracting the kind of candidate you need in our service-based industry. How does this apply? It’s a lot like dating. After talking to a classmate from his MBA…

  • How smart managers hire so they don’t have to fire

    By Sheila Wong Like the real estate market, the events industry takes its cue from the state of the economy. The events industry can be more of a lagging indicator because of the advanced planning required. In recent months, there’s been a hiring buzz in the meetings and events industry for event support staff. Hiring managers are starting to feel the squeeze when it comes to finding good people. This is due to the unemployment rate dropping to a nine-year…

  • How to address a problematic volunteer at your event

    Saying thanks, but no thanks to disruptive volunteers There are few things I find more annoying than the comment, “But I am just a volunteer!” Some people join boards or committees only to network, which is noticeable and can often impact the impression you leave. And sometimes not in a good way. What led us here? Performance problems relate to the quality, quantity, timeliness of the work or rate of improvement on an assignment. Your expectations should be clearly outlined…

  • The future of talent in meetings and events

    By Issa Jouaneh Meetings and events are about bringing people together. This is an industry that combines art and science to create unforgettable experiences, and relies heavily on talent within to manage the seamless execution of those experiences. To succeed, it takes a special kind of person with the right training, a firm grasp on new technology, passion and integrity. My team at American Express Meetings & Events has explored the future of talent in the meetings and events industry,…

  • Millennial success skills: What we should be teaching Gen Y

    Shh, don’t tell business leaders: Millennials – individuals who are roughly 19-35 years old, and a generation of young professionals raised on a steady diet of high-tech gadgets, websites and 24/7 wireless and social media communications – are quickly taking over today’s workforce. But the way in which these highly enterprising and engaging individuals will look to communicate, interact and hope to engage with tomorrow’s businesses is very different than the ways in which other generations have chosen to do…

  • Hiring for success: Important tips for making quality hires

    By Jenny Faucher Making quality hires is crucial to the success of any organization, and missing one step can lead to headaches down the road. Here are some tips to ensure you keep ahead and focused on hiring the best person for your organization. Take your time and cast a wide net Invest time into the process. Start the process with the right mindset, and know that you won’t have someone hired in a few weeks. The process, if done…

  • Succession planning for small organizations on a budget

    Whether you’re working for a small association or startup business, you may be facing some difficult choices (read: limitations) when it comes to financially investing in your organization’s future. However, succession planning is a critical component to any organization and should never go by the wayside. There are a number of ways to invest time and other resources into the sustainability of your organization. One thing to keep in mind as you read through this blog post is that many…

  • AV staffing standards: Three key areas to address with your event’s AV team

    By Jordan Benson When planning a corporate event, image is key. But what happens when your AV staff don’t live up to basic service standards? Audio visual support was once a skill set for a very specialized event management discipline where value was placed on technical knowledge. Now, AV support is necessary across the event board — demos at convention centres, presentations at corporate meetings in hotel conference rooms, video connections for weddings where relatives cannot attend, and even memorial…

  • Soccer madness: Four ways businesses can prepare for media brand damage

    I recently published an article entitled Employee conduct outside the workplace: When should employers take action? In the article, I discussed how the NFL had managed two cases of family abuse involving their players and the extent to which employers had control and accountability for their employees’ words and deeds away from the work place. I acknowledged that as an employer the NFL did hold a very unique place in the public mind compared to most other employers but wondered…

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