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  • Company Pivots Scope of Service to Save its Business During Pandemic

    A leading Canadian event staffing company is shifting its service during the coronavirus outbreak. BBW Event Staff has announced it is transforming its trained customer service professionals into COVID safety ambassadors to help businesses and properties safely reopen. “If we don’t do something now, we won’t be around on the other side of the pandemic to see our customers and employees again,” says BBW senior vice-president and co-founder, Sheila Wong. “I’m not letting a virus take us down after three…

  • Provinces Begin Releasing Plans for Re-Opening

    TORONTO — Within the last two weeks, several provinces have been working on and/or releasing plans to re-open their economies and begin loosening restrictions put in place to help control the COVID-19 pandemic. Provinces have made it clear that these actions will be measured and restrictions may be lifted or reinstated based on public-health needs. Many Premiers have also reminded the public that these re-opening processes do not mean “business as usual” will resume in the near future. Newfoundland and…

  • Hyatt Launching Global Care & Cleanliness Commitment

    CHICAGO — Hyatt Hotels Corporation has announced a Global Care & Cleanliness Commitment to further enhance its operational guidance and resources around colleague and guest safety and peace of mind. The multi-layered commitment builds on Hyatt’s existing protocols and will include an accreditation process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world; colleague training and support resources; and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of…

  • Global aviation fleet begins long-haul back to operation

    Cirium tracking data has provided further tentative evidence that the global passenger jet fleet may have passed the nadir of scheduled flight activity in recent days. Wednesday, April 29th marked the second consecutive day of increases in active aircraft, cycles and flight hours using the ‘seventh day prior’ metric (i.e. by comparison with the same day the week before). Tracked flight cycles for passenger jet aircraft globally increased by approximately seven for April 29th, following another increase of approximately four…

  • Hotel chains including Marriott, Hilton ramp up cleaning standards to calm travellers

    Two of the biggest international hotel chains, as well as home-sharing companies like Airbnb, are boosting their cleaning efforts with an eye to changing traveller preferences in the wake of COVID-19. Hilton is teaming up with RB – which makes Lysol and Dettol disinfectants – and the Mayo Clinic to develop new cleaning procedures that will be in place by June. The news follows Marriott’s announcement last week that it’s creating a cleanliness council to develop new standards. The company…

  • WestJet saves 1,000 pilot jobs through ALPA agreements

    Today, WestJet announced it has reached an agreement with the Airline Pilot Association (ALPA), to save more than 1,000 pilot jobs at WestJet, WestJet Encore and Swoop amidst the COVID-19 crisis. The airline had previously confirmed that 1,700 pilots across WestJet, WestJet Encore and Swoop had received layoff notifications, effective either May 1 or June 1, 2020. “I’m pleased that ALPA and WestJet, through robust negotiations and collaboration have come together to minimize the impact of the unprecedented COVID-19 pandemic on our pilot groups,” said Jeff Martin, WestJet Executive Vice-President, and Chief Operating Officer. “We thank ALPA for the joint effort in working with…

  • Hilton Launches “CleanStay” Program With Lysol and Mayo Clinic

    Hilton is taking major steps to make sure the public is confident about staying in their hotels. The company on Monday announced a new program to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties around the world. In a first for the hospitality business, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer…

  • Air Canada to halt all remaining U.S. flights effective April 26

    MONTREAL — Air Canada’s last flights between Canada and the U.S. will operate April 26 now that the two countries have agreed to extend the border closing for at least another 30 days. Air Canada says its U.S. flights could resume May 22, but notes that date is subject to any further government restrictions in an ever-evolving situation. Air Canada had already vastly reduced its route network, to the U.S. and also internationally amid border closures and travel restrictions due…

  • WestJet removing 4,000 flights weekly from its domestic schedule

    CALGARY — As the coronavirus crisis continues to ravage the airline industry, WestJet has released new details about its domestic flight schedule, announcing it will remove some 4,000 flights weekly, or 600 flights daily, from May 5 through June 4. WestJet says some city pairings have been temporarily removed in the new schedule. However the airline says it will continue to serve the 38 Canadian airports to which it currently operates, making sure that passengers with essential travel requirements can…

  • WestJet to lay off 3,000 more employees as demand for service craters

    The airline said it is currently seeing less than five per cent of its ‘pre-COVID-19 guest loads’ Calgary-based WestJet says a further 3,000 of its workers will be laid off in early May as demand for flights craters amidst the COVID-19 pandemic. Ed Sims, the company’s president and CEO, said the airline is currently seeing less than five per cent the number of passengers it was seeing before the coronavirus pandemic hit. “The reality of this crisis continues to require WestJet…

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