Event Operations

  • Social media: Just because you can, does not mean you should

    Americans touch their smart telephones 2600 times per day, as cited in a study by The Economist. According to Group M, Americans spend, on average, almost four hours per day of personal time online, over four hours per day in Britain and almost five hours in Hong Kong. That does not include being online at work! These statistics highlight the seemingly unstoppable growth of social media in our lives. The benefits of this new technology have been extraordinary. Anyone can…

  • Striving for sustainability in events

    By Daniella Bustamante The concept of “sustainable” and “green” events is not new. Over the years, we have seen a shift towards making events more eco-friendly. This has been most noticeable with more hotels and convention centers coming up with detailed eco-friendly initiatives. With venues stepping up to the plate, planners and producers (myself included) need to do our part to prioritize sustainability. Overhauling an event to make it “green” is not an easy nor appealing feat, but even through…

  • The high cost of combined contract clauses

    An association conference was scheduled for spring 2019 at a Canadian hotel property. The most glaring issue with the association’s venue contract was the fact that it included two clauses related to Food and Beverage (F&B) that, when combined, were detrimental: Sliding Scale and Attrition. The association’s minimum anticipated spend for F&B was $100,000. This was the Sliding Scale for F&B spend: > $100,000.00 F&B: Meeting room rental charge would be waived, offered complimentary $80,000.00 to $99,999.00 F&B: Meeting room…

  • Meetings industry forecast: Hot topics and trends for Canadian meetings in 2018

    By Yma Sherry A few weeks back, American Express Meetings & Events released the highly anticipated 2018 Global Meetings & Events Forecast. Now in its seventh edition, the Forecast aims to help meeting professionals and executives strategically direct and make effective use of their meeting investment to demonstrate the value of managed corporate meetings programs. Looking ahead to 2018, the meetings and events industry is thriving. We’re seeing steady and increasing investment driven by increased competition for global market share,…

  • How to deal with difficult clients

    In the events and hospitality industry, dealing with clients on a regular basis is part of the job. Whether you are a planner, hotelier or supplier, your goal is to make clients happy and do your best to meet their demands. At times, however, the demands become excessive and difficult to manage. This is where it becomes important to maintain a positive client relationship (even if it seems impossible at times), and do your best to keep the client happy…

  • Building event value by creating trust

    When I began writing Intentional Event Design: Our Professional Opportunity, it was to delve into and provide information on designing events that are people-centric and purpose-driven. The more I wrote, the more I realized it came down to one thing: using meetings to build trust – in the organization, between teams, and between solution providers and their potential clients. To create environments that allow the time and space for conversations is part art and part (neuro) science, and deeply understanding…

  • How to plan events with food allergies in mind

    I would say that I have a lot of food preferences. I like healthy food: nothing fried, no white sugar or processed food. I often have a hard time when the only options at conferences are sugary breakfast items or processed meat sandwiches. The frustration! I thought I had it hard… until I spoke with a few colleagues who have serious food allergies and heard what it is like to be in their situation. I now have a sense of…

  • When to walk away when planning an event

    As an event planner, you are only as good as your last event. If something does not seem right to you, it may be time to walk away. Early on in my career, I learned an important lesson. I had earned a reputation for producing great themed events. A third-party client approached me to plan a themed dinner offsite at an attraction. I sent a proposal and their client was thrilled and approved it as presented. Well, things began to…

  • Safety and security education for planners

    By Maria da Cunha, CTC, CMP Planning an event consists of various planning aspects throughout the life of the event. In today’s environment, one of the most important stages is security for the event and how the planner ensures that everyone and everything is protected leading up to and during the event. Security has always been part of event planning, but it’s not always top of mind in the initial planning stages of the event. Instead, it is often considered…

  • How to make innovation simple

    In the face of today’s fast-moving, highly-volatile business world and the ongoing disruptions it brings, many businesses and individuals continue to struggle with the concept of innovation. But according to leading experts (and Merriam Webster’s dictionary), innovation is far simpler than you may suspect: By definition, it’s simply the introduction of something new. But innovating is often far easier said than done: If it were simple, everyone would be doing it, naturally. Surprisingly though, as we’ve found through our ongoing…

Venue & Supplier Profiles