Event Operations

  • AV staffing standards: Three key areas to address with your event’s AV team

    By Jordan Benson When planning a corporate event, image is key. But what happens when your AV staff don’t live up to basic service standards? Audio visual support was once a skill set for a very specialized event management discipline where value was placed on technical knowledge. Now, AV support is necessary across the event board — demos at convention centres, presentations at corporate meetings in hotel conference rooms, video connections for weddings where relatives cannot attend, and even memorial…

  • How to effectively manage event technology

    Keeping attendees connected and up-to-date at corporate meetings and events Providing Internet services comes with challenges. How do you address the risk of an attendee using the conference WiFi to download a movie or other large file? Do you have the means to monitor usage and what will you do about it? At conferences I worked on, the IT team monitored usage and tracked down individuals downloading large files. We would make a point of speaking to those individuals because…

  • Another year older: What the aging population means to the events industry

    A new year has begun. As with any new year, it starts with hope and optimism. Of course, it also means that we are all another year older. These days it is more than just an expression. Canadians are living longer, and the proportion of Canadians over 65 is increasing. Indeed, never in the million year history of humanity has life expectancy increased so rapidly as over the last century. In 1922 the average life expectancy was 60. By 1950…

  • Seven best practices for success with eRFPs

    By Mike Mason eRFP technology has made fundamental changes in the way meeting planning works. The technology was designed to let planners send meeting requests to hotels in a couple of clicks and magically receive complete proposals back in a few hours. In reality, though, the technology that was supposed to save hours of work is now the No. 1 reason why planners are not receiving timely and complete proposals from hotels. The problem with eRFPs is that they have…

  • How an effective program agenda can make or break your next event

    By Amanda Stewart A significant investment is made in time and dollars in creating an event, whether it is a conference, national sales meeting, a reward and recognition trip, a gala or networking event. Connecting and engaging your audience is essential to the event’s success. A well-rounded program agenda, developed with the audience as the focus, will create a successful event, achieve your objectives and reap the benefits of the investment. For successful meeting planners, the process of building the…

  • Top five ways of compressing quality meetings into less time

    Where has the time gone, and how should we spend the time we have left? Considering many of us are now taking on more, or experiencing budget cuts, events and meetings for corporate groups and boards of directors are now often being compressed into less time. Fortunately, this is actually in line with the trends in the digital age of 140-character attention spans and the growing popularity of remote offices. There are several ways to have fruitful meetings that are quick…

  • Conference technology requirements 101

    Meeting planners are under increasing pressure to keep up with conference technology in order to source the right suite of apps, software and AV that will wow attendees so they leave with a lasting, memorable and immersive experience. With an often diverse attendee demographic, a need to “look modern”, engage the audience, deliver content of value and bring it all within budget, meeting planners realize that arranging for the right technology takes as much or often even time than organizing…

  • Event technology trends 2016

    Preparing for the digital transformation By Richard Maranville and Wilson Tang There are no “take twos” in live events. We work in an industry in which perfection in execution is an absolute must. We are predisposed to keeping tried-and-true systems in place because they have worked for years and, in several cases, decades. So why fix what isn’t broken? The challenge now is that demographics are changing. Recently becoming the largest demographic group in the Canadian workforce, Millennials – a.k.a.…

  • RFPs: A view from both sides of the events industry

    By Jennifer Glynn and Joe Nishi Getting a quote on pricing for your meeting and event is more challenging than ever. Trying to find the right venue, at the right value as quickly and efficiently as possible, with fewer resources than ever can be stressful for meeting planners. On the other side, venues have sophisticated revenue models, yield management and space optimization parameters that must be followed. There is constant pressure to increase profit margins to make up for past…

  • Venue contracts: A meeting planners’ call to action

    I couldn’t believe my eyes! There, in an email, was the statement that put into words a sentiment that I’ve heard over and over again from meeting planners: “The way I have been brought up in this industry has always been to just reduce the rental and food and beverage minimums, add your concessions, sign and send.” This quote was written by an experienced meeting planner employed by a reputable Canadian organization – in response to an email dialogue we…

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